Responsible Gaming

Gambling Should Be Entertainment

At Grosvenor Casino, we believe that gambling should be fun and entertaining. It should never be viewed as a way to earn money or solve financial problems. Gambling always carries a risk, and the odds are always in favour of the house. Please gamble within your means and only with money you can afford to lose.

Age Verification

Gambling is only for those aged 18 years and over in the United Kingdom. If you are under 18, you are not permitted to gamble. We are committed to preventing underage gambling and conduct strict age verification checks.

If you are unsure about your age eligibility or have concerns about a young person gambling, please contact us immediately.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling from family, friends, or partners
• Spending more time or money on gambling than intended
• Feeling anxious, irritable, or restless when trying to cut down
• Gambling to escape problems or cope with difficult emotions
• Neglecting work, family, or social responsibilities due to gambling
• Borrowing money or incurring debt to finance gambling
• Lying about the amount of time or money spent gambling
• Failed attempts to reduce or stop gambling
• Experiencing relationship or financial problems because of gambling

If you experience any of these warning signs, please reach out for support immediately.

Self-Help Tools & Support Features

Grosvenor Casino and our partner operators offer a range of tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you're willing to deposit in a given period (daily, weekly, or monthly)
• Loss Limits: Set a limit on how much you're prepared to lose
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Session Timers: Set alarms to remind you to take breaks during play
• Self-Exclusion: Temporarily or permanently exclude yourself from playing at Grosvenor Casino and linked operators
• Account Closure: Close your account if you wish to stop gambling completely

All of these tools are available through your account settings or by contacting our customer support team.

Support Organisations

If you need help or advice about problem gambling, please reach out to one of these trusted organisations:

United Kingdom

• GamCare – Free confidential support and counselling for problem gamblers and their families
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free, confidential, 24/7)
• GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
  Website: www.gamstop.co.uk
  Phone: 0800 197 8225
• National Problem Gambling Clinic – NHS-funded treatment service
  Phone: 0203 314 8790
• Gamblers Anonymous – Support meetings and peer support
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help, Reach Out Today

If you or someone you know is struggling with problem gambling, please don't hesitate to seek help. Support is available, and recovery is possible. There is no shame in asking for assistance – organisations like GamCare and GamStop are here to provide confidential, free support.

Remember: Gambling should be fun. If it's causing you distress, it's time to take action.

For more information about responsible gaming at Grosvenor Casino, please visit our website or contact our customer support team.